This Shipping Policy outlines the terms, operational procedures, and transport details associated with orders placed on www.visionwipe.com, owned and operated by WINDSCREEN WIPERS DIRECT LIMITED (“Company”, “we”, “us”, or “our”).
By completing a purchase on our website, you accept the shipping practices and conditions described in this policy.
1. Geographical Scope & Fulfillment Location
1.1 Regional Service Coverage
Our shipping and order fulfillment services are strictly restricted to customers located within European countries and territories. We do not accept orders, process transactions, or arrange dispatches to destinations outside of Europe.
1.2 Dispatch Address
All orders placed through www.visionwipe.com are processed, prepared, and dispatched directly from our registered primary operational address:
- Dispatch Location: 52 High Street, Pinner, Middlesex, HA5 5PW, United Kingdom
2. Shipping Logistics & Courier Partners
To ensure reliable and standard transport across European destinations, we partner with reputable international logistics networks, utilizing priority services provided by carriers including:
- DHL Express / Priority
- FedEx Express / Priority
- UPS Priority
3. Order Processing & Delivery Timelines
3.1 Order Processing Time
- Estimated Processing Window: 1 to 2 working days (Monday to Friday, excluding UK public holidays).
- Orders placed over the weekend or during official UK public holidays will begin processing on the following business day.
3.2 Transit Time
- Estimated Delivery Window: 5 to 12 working days across European destinations following initial courier dispatch.
- Please note that transit times may vary slightly based on seasonal carrier workloads or final destination accessibility within Europe.
4. Automated Order Tracking & Status Notifications
To provide transparency throughout the delivery cycle, our automated fulfillment system sends direct tracking updates to the email address provided at checkout during key operational stages:
- Order Dispatch: Notification containing your assigned carrier tracking number and direct lookup portal once your item leaves our warehouse facility.
- Transit Hub Arrival: Progress status updates when the shipment reaches key regional logistics facilities.
- Out for Delivery: Final notification indicating the package is in the hands of the local courier for final parcel drop-off.
5. Delayed Shipments & Investigation Procedure
If your parcel has not arrived within the estimated 5 to 12 working days transit window following dispatch, please contact our dedicated customer support team promptly at supervisor@visionwipe.com.
Investigation & Resolution Steps:
- Official Courier Inquiry: Upon receiving your notification, we will immediately initiate a formal search and investigation with the responsible carrier (DHL, FedEx, or UPS).
- Resolution Determination: Based on the official findings from the carrier investigation, if the shipment is verified as lost in transit, missing, or subject to unreasonable delay, WINDSCREEN WIPERS DIRECT LIMITED will, depending on customer preference and situation specifics, arrange either a full refund back to the original payment method or dispatch a replacement order at no extra cost to you.
6. Transfer of Operational Risk
In compliance with statutory consumer protections in the United Kingdom and the European Union:
- The risk of loss or damage to items during transit remains with WINDSCREEN WIPERS DIRECT LIMITED.
- Risk transfers to the consumer only once physical possession of the items is acquired by the customer or a named recipient at the specified delivery address.