Welcome to www.visionwipe.com. These Terms of Service (“Terms”) govern your access to and use of this website, as well as the purchase of products from Visionwipe, a trading style and brand owned and operated by WINDSCREEN WIPERS DIRECT LIMITED (“Company”, “we”, “us”, or “our”).
By visiting our site or purchasing products from us, you agree to be bound by these Terms. Please read them carefully before placing an order.
1. General Business & Company Information
This website is dedicated strictly to serving retail customers located within European countries.
- Registered Business Name: WINDSCREEN WIPERS DIRECT LIMITED
- Trading Brand: Visionwipe
- Official Website: www.visionwipe.com
- Registered Address: 52 High Street, Pinner, Middlesex, HA5 5PW, United Kingdom
- Contact Email: supervisor@visionwipe.com
- Telephone: +44 1883653277
2. Orders and Acceptance
All orders placed through www.visionwipe.com are subject to acceptance and availability. Once an order is submitted, you will receive an automated order confirmation via email containing your transaction details. We reserve the right to decline or cancel an order prior to dispatch in circumstances such as unexpected operational constraints, payment verification issues, or address irregularities.
3. Shipping, Processing & Delivery
3.1 Geographical Scope
Our order fulfillment and delivery services are strictly confined to destinations within Europe. We do not accept orders or ship to addresses outside European territories.
3.2 Processing and Transit Times
- Order Processing Time: Orders are typically processed, prepared, and dispatched within 1 to 2 working days following payment confirmation.
- Estimated Transit Time: Standard delivery via our primary courier network (including express services such as DHL, FedEx, and UPS Priority) generally takes 5 to 12 working days after dispatch, depending on the destination region within Europe.
3.3 Automated Tracking Notifications
To keep you informed throughout the delivery journey, automated notifications with tracking updates are sent to the email address provided at checkout at key operational stages (including order dispatch, carrier hub arrival, and final local delivery).
3.4 Delayed or Missing Deliveries
If an order exceeds the standard estimated delivery timeframe, please notify our customer support team at supervisor@visionwipe.com. Upon notification, we will initiate an official investigation with the responsible carrier. Following the carrier verification process, if a shipment is confirmed lost or unreasonably delayed, we will arrange either a full refund or a replacement delivery at no additional charge to you.
4. Transfer of Risk and Title
In compliance with applicable consumer legislation in the United Kingdom and the European Union:
- Transfer of Risk: The risk of loss or damage to goods remains with WINDSCREEN WIPERS DIRECT LIMITED during transit and transfers to the consumer only when the consumer (or a designated third party other than the carrier) acquires physical possession of the items.
- Title: Ownership of the ordered products passes to the consumer upon successful delivery and full receipt of cleared payment.
5. Statutory Right of Withdrawal (14-Day Cooling-Off Period)
Under the UK Consumer Rights Act 2015 and the European Union Consumer Rights Directive (2011/83/EU), consumers residing within the UK or European Union have the legal Right of Withdrawal without providing justification.
- Withdrawal Period: You have the right to withdraw from your purchase contract within 14 days from the day on which you (or a third party specified by you) physically receive the goods.
- Exercising the Right: To exercise your right of withdrawal, you must inform us of your decision by sending a clear written statement via email to supervisor@visionwipe.com before the 14-day period expires.
- Refund Execution: Upon valid cancellation within the statutory window, we will issue a full refund of payments received from you, including standard delivery costs, using the same payment method employed for the original transaction.
6. Damaged, Defective, or Incorrect Goods
We endeavour to ensure all items are dispatched in operational condition. However, if you receive a product that is damaged during transport or exhibits manufacturing defects:
- Contact our support team at supervisor@visionwipe.com within a reasonable timeframe after discovering the issue.
- Provide your order reference number along with photographic evidence clearly demonstrating the damaged or defective state of the product.
- No Return Required: Once photographic evidence is reviewed and verified by our team, you will not be required to return the damaged item. We will promptly process either a full refund or issue a replacement product based on your preference.
7. Limitation of Liability
Nothing in these Terms excludes or limits our liability for death or personal injury arising from negligence, fraud, or any other liability that cannot be excluded or limited under English and European law.
To the maximum extent permitted by applicable law, WINDSCREEN WIPERS DIRECT LIMITED shall not be liable for any indirect, incidental, or consequential losses resulting from website usage or delays caused by events beyond our reasonable control (force majeure events, severe weather disruptions, or government actions).
8. Intellectual Property & Brand Usage
All textual content, logos, graphical displays, and proprietary brand identifiers associated with Visionwipe on this website are the property of WINDSCREEN WIPERS DIRECT LIMITED or used under license. Third-party vehicle trademarks or model names mentioned on this website are used exclusively for product compatibility description and do not imply endorsement, affiliation, or authorization by third-party vehicle manufacturers.
9. Governing Law and Jurisdiction
These Terms of Service and any contractual relationship arising from website transactions are governed by and construed in accordance with the laws of England and Wales.
If you are a consumer residing within the European Union, you will also benefit from any mandatory statutory consumer protections provided by the laws of your country of residence. Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the competent courts.