Privacy Policy

At Visionwipe, accessible via www.visionwipe.com, we respect your personal data and are committed to protecting your privacy in compliance with applicable United Kingdom and European Union data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the EU GDPR, and the Data Protection Act 2018.

This Privacy Policy outlines how personal information is collected, processed, retained, and safeguarded when you visit our website or make a purchase from us.

1. Data Controller

For the purpose of applicable data protection laws, the Data Controller responsible for your personal information is:

• Company Name: WINDSCREEN WIPERS DIRECT LIMITED
• Trading Brand: Visionwipe
• Official Website: www.visionwipe.com
• Registered Address: 52 High Street, Pinner, Middlesex, HA5 5PW, United Kingdom
• Email Support: supervisor@visionwipe.com
• Telephone: +44 1883653277

If you have any questions regarding how your personal information is handled, please contact our data protection team via the email address listed above.

2. Personal Information Collected

When you visit www.visionwipe.com or interact with our services, we may collect and process limited personal information necessary to fulfil customer orders and manage customer support inquiries. This includes:

• Identity & Contact Details: Full name, billing address, delivery address, email address, and telephone number.
• Order Information: Details regarding the specific windscreen wiper products purchased, transaction histories, and order reference details.
• Technical & Usage Data: IP address, browser type, standard internet log information, and site navigational data collected automatically during site visits.

3. Legal Basis and Purpose for Processing Data

We collect and process personal information strictly based on legitimate legal grounds under UK and EU law:

1. Contractual Performance: To process transactions, verify order details, pack products, arrange fulfillment, and deliver purchases across Europe.
2. Legal Obligations: To comply with statutory financial reporting, corporate tax compliance, and legal recordkeeping obligations within the United Kingdom.
3. Legitimate Business Interests: To handle customer enquiries, improve site functionalities, maintain operational integrity, and maintain routine communications.

4. Payment Processing with Stripe

Payment transactions on www.visionwipe.com are handled directly through our designated payment processing partner, Stripe (Stripe Payments UK Ltd / Stripe Technology Europe Ltd).

When you complete a purchase, your payment card information and relevant transactional details are collected directly and securely processed by Stripe. WINDSCREEN WIPERS DIRECT LIMITED does not store or hold full payment card numbers, security codes, or full banking credentials on our local servers.

Stripe processes payment details in accordance with their strict privacy standards and regulatory compliance requirements. Personal information shared with Stripe is strictly limited to what is necessary for transaction verification, processing, and fraud prevention.

5. Sharing of Personal Data

We do not sell, rent, or trade personal data to third parties. Personal information is only shared with trustworthy operational entities necessary to complete your order, including:

• Payment Processors: Stripe, for secure transaction settlement.
• Postal & Logistics Partners: Courier and postal services tasked with physical delivery within European territories.
• Professional Services: Accounting and IT infrastructure providers bound by appropriate confidentiality obligations.

All third-party service providers are required to handle personal data in accordance with statutory privacy regulations.

6. Data Retention Period

We retain personal information only for as long as necessary to fulfil the operational purposes for which it was collected, or to satisfy applicable legal, regulatory, tax, and accounting mandates.

• Order & Transaction Data: Retained for a period of six (6) years from the date of transaction to comply with statutory accounting and tax retention obligations under UK law (HMRC).
• General Enquiries: Retained for up to twenty-four (24) months following the completion of customer support inquiries to manage operational follow-ups.
• Technical Logs: Retained for standard periods necessary for site functionality and IT logging.

Upon the expiration of relevant statutory retention periods, personal data is securely erased or anonymised.

7. Regional Scope & Data Transfers

Our services are directed exclusively to customers located within European countries. If personal data is processed or stored outside the United Kingdom or the European Economic Area (EEA), we implement appropriate standard contractual clauses and legal safeguards to help protect your data privacy.

8. Your Legal Data Rights

Under UK and European data protection laws, individuals maintain statutory rights concerning their personal information, subject to legal qualifications:

• Right of Access: You may request a copy of the personal data held about you.
• Right to Rectification: You may request corrections to inaccurate or incomplete information.
• Right to Erasure: You may request the deletion of your personal data where statutory retention obligations no longer apply.
• Right to Restriction: You may request that processing of your personal information be restricted under specific circumstances.
• Right to Data Portability: You may request a copy of your personal data in a structured, standard electronic format.

To exercise any of these rights, please contact us at supervisor@visionwipe.com.

9. Safeguards & Data Protection

We employ reasonable physical, technical, and organizational measures intended to protect personal information against unauthorized access, loss, or misuse. Please note that while we take standard precautions, no electronic transmission over the internet can be asserted as completely immune from all risks.